Well, I think this strikes a nerve...I’m in the U.S. so I think many will be able to relate to the all too many possible frustrating experiences of your hook! You ask about adding more images.
I think there are places where you could add some. Here’s a few little nit-picky ideas:
Line 2 of v1: “Patience wearin’ thin”. I want to see that! That would be fun! Ha. What physically happens to you when you’re on hold! lol (I hate to “go there” myself as it might put me in a bad mood! Just kidding)
Line 7 of v1: “So he put me back on hold”.That reads to me as a result of what happened before, but with a little tweak of subbing in “And” in place of “So” and in the next line, “Then” (or some other conjunction) in place of “Till” might add to the list of complaints and some exasperation starts to grow.
Chorus: last line. You could turn it into a warning to us: “Be prepared to shout” or something like that? It’s speaking from one person’s opinion and he’s getting frustrated. You could also say, “But when I call 1-800” (instead of “you" )... “It makes me wanna shout...”
Line 2 of v2: “Left me in a daze”. Maybe, “Dazed and something something” (image) would pump it up a bit and be more active. You could also mention music in place of “here to there” in line 3, “Got bounced around from here to there”, just to be more specific. Or is it the dead silence that is bothersome. Could be either, I think!
Just a few thoughts...you've got the gist of it....it’s late at night and I hope some of this makes sense.
Kristi